Help & Technical Support
Expert Support for All DeFelsko & DFT Instruments
At DFT Instruments, we know that accurate measurements and minimal downtime are critical to your projects.
Our dedicated Help & Technical Support service provides fast, knowledgeable assistance for every DeFelsko product we supply—whether you need guidance on setup, troubleshooting, calibration, or software integration.
Why Contact DFT Support?
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Decades of Experience – As the official UK distributor for DeFelsko since 1998, our team has an in-depth understanding of every instrument we sell.
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Factory-Trained Technicians – Our support staff receive ongoing training from DeFelsko to provide the latest technical guidance and best-practice advice.
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Rapid Response – Phone and email support during UK business hours, plus convenient contact forms for quick call-backs.
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End-to-End Service – From initial installation to advanced troubleshooting, we cover setup, operation, calibration advice, and software queries.
Common Support Areas
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Instrument Setup & Operation – Step-by-step guidance for new equipment, including PosiTector gauges, adhesion testers, and environmental meters.
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Calibration & Verification – Advice on when and how to check accuracy, and arranging UK-based calibration if required.
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Software & Data Management – Assistance with PosiSoft® Desktop, mobile apps, Wi-Fi/Bluetooth connections, and data exports.
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Repairs & Maintenance – Help identifying issues and, if needed, arranging fast service at our Authorised Service Centre.
How To Reach Us
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Telephone: 01442 879 494
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Email: sales@dftinstruments.co.uk
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Contact Form: Use our online form for a quick response.
Please have your instrument model and serial number handy—this helps us provide the fastest, most accurate assistance.
Helpful Resources
Before calling, you may find the answer in one of these resources:
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Calibration Services – arrange or learn about traceable calibration.
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DeFelsko Authorised Service Centre – details on UK repairs and maintenance.
Your measurement equipment is a vital part of your quality-control process. DFT Instruments is committed to keeping it reliable, accurate, and ready for every job. Whether it’s a quick question or an in-depth troubleshooting session, our support team is here to help you work with confidence.
📞 To arrange calibration or repair, contact our UK service team today on: 01442 879494 or Complete the form.
